Return and refund policy

1. 30-Day Return Window

• You may request returns within 30 days of delivery.

• Condition requirements:
  ✓ Unused/unworn with original tags
  ✓ Undamaged original packaging (including hygiene seals for health products)
  ✓ Proof of purchase (order # or receipt)

2. How to Initiate a Return

1. Contact: Email support@allyhealth.store with:

   • Order number

   • Product photos/video (if damaged)

2. Approval: We’ll respond within 48 hours with:

   • Return authorization number

   • Shipping instructions (varies by country)

3. Return Shipping

• Customer-paid returns: Prepaid label options available at checkout (US/EU only).

• Free exceptions: Wrong/damaged items (we provide a prepaid label).

4. Non-Returnable Items

❌ Health & hygiene products: Posture correctors (if opened), braces, or reusable items
❌ Custom/personalized goods (e.g., engraved products)
❌ Clearance/sale items (marked "Final Sale")

5. Refund Processing

• Timeline: 3-5 business days after we receive your return.

• Method: Original payment (credit card/PayPal).

• Deductions: Restocking fee (15%) for non-defective returns over $200.

6. EU/UK Special Provisions

• 14-Day Cooling-Off Period: Return for any reason (must include all inserts/manuals).

  
  

7. Damaged/Defective Items

• Report within 72 hours of delivery with:

  • Photos of damaged item + packaging

  • Shipping label barcode visible

• Solutions: Replacement (priority shipped) or full refund.

8. Exchanges

• Process: Return original item → Place new order (we’ll refund price differences if applicable).

• Fast-track option: Pay for new item first → Receive refund upon return.